TomTom Home Loses Connection with Device: Troubleshooting Guide

If you're experiencing connection issues between your TomTom device and computer, you're not alone. Many users have reported that their TomTom Home app loses connection with their device, causing frustration and inconvenience. In this article, we'll provide a step-by-step guide to help you troubleshoot common problems and get your device connected again.

Symptoms:

* TomTom Home V2.21 app doesn't recognize or show your device.

* Device not connecting to the computer.

* On your computer, you don't see your Go Discover as a USB device anymore (unlike with your old TomTom).

Troubleshooting Steps:

1. Check for Device Response: Ensure that your device is responding properly. If it's not, try restarting both the device and the computer.

2. Reset Your Device: Follow TomTom's instructions to reset your device. This may resolve connectivity issues.

3. Update Drivers: Check for updated drivers in your device manager (Network Adapters > Remote NDIS Compatible Device). Installing the latest updates can improve connection stability.

4. Backup and Check Device Content: Use TomTom Home or My Drive app to backup and check what's on your device. This may indicate if there are any issues with the device's content.

Additional Tips:

* Make sure you're using the correct USB cable and port (preferably a high-speed USB 3.0 port).

* If you're trying to uninstall a voice pack, follow the update instructions in the window that appears.

* In TomTom My Drive app, check if your Go Discover is showing up correctly. If it does, but connection issues persist, try restarting both apps.

If you've followed these troubleshooting steps and still encounter connection issues between your TomTom device and computer, consider reaching out to TomTom's customer support for further assistance. With patience and persistence, you should be able to resolve the problem and enjoy seamless navigation with your TomTom Go Discover 7.

Tomtom home loses connection with device